| Congratulations on the purchase of your new JCW Quality Home.
 A new home is a major investment and needs ongoing attention and care. Your new home will require regular maintenance to keep it operating at an optimum level and to protect you against having to request unnecessary warranty service.
Home Care Guide: This Home Care Guide will help you with the basic and regular maintenance that any new home requires. You can download the guide and print out a copy for easy reference. You are also covered by the "2-10 Home Buyers Warranty" explained below.
Download Home Care Guide: HomeCareGuide.pdf
Lawn Maintenance: Few things can add as much value to your home as your lawn and landscaping, often known as curb appeal. A beautiful lawn with well-trimmed shrubs and flowers sends the message to all who pass by that this home is well-cared for and a good investment. Not only does it reflect on you but on the community as a whole. That will do more to increase the value of your home than any other thing you can do.
Download Yard Maintenance Guide: Yard Maintenance Guide.pdf
 2-10 Home Buyers Warranty
Your wise decision to purchase a home backed by the 2-10 Home Buyers Warranty Program means you can have confidence in the workmanship, systems, and structural aspects of your new home; e.g., 1 year on Workmanship, 2 Years on Systems, and 10 Years on Structural.
The builder's warranty obligations are clearly defined in writing and backed by the warranty insurer arranged by 2-10 Home Buyers Warranty. Your home will be enrolled in the program at the date of closing. You will receive a Certificate of Warranty with your builder's name on it in the mail. The builder provides the warranty and 2-10 HBW arranges the insurance backing for the builder's warranty.
Your first step is to register your 2-10 Home Buyers Warranty online to make any future warranty claims easy to initiate and easy to check on the status of any claim.
There are some basic guidelines you must follow to protect and maintain your home and its warranty. Find out what those basic guidelines include.
To initiate a service request with JCW Quality Homes, you can fill out and submit your online service request on this page. A member of our Customer Care Team will contact you as soon as possible.
The 2-10 Customer Service Team provides homeowners with information about warranties and coverage plus facilitates resolution of warranty issues, disputes, and complaints.
- For newly constructed homes, please call 1.720.747.6000
- For pre-owned homes, please call 1.800.775.4736
Individual Manufacturers' Warranties
To help you get the service you need or to find answers about warranties on the individual components of your new home, we have provided direct links that will facilitate the process. If you need assistance, do not hesitate to contact us at 912.920.9330,
INSTRUCTIONS: Please click on the specific manufacturer's icon below for more warranty information and users' guides.
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COMPONENT
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MANUFACTURER
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APPLIANCES
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BATH & KITCHEN FIXTURES
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THERMOSTAT
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HEATING & AIR
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UNDER SINK GARBAGE DISPOSAL
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LAWN IRRIGATION
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SINK & TOILET FIXTURES
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FLOORING
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DOOR CHIMES
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PAINT
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DOOR FIXTURES & LOCKS
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